FAQ

The focus of the first session is to develop an understanding of who you are, the challenges you are experiencing, and your goals for the therapy process. It is important to know that you decide what gets shared in therapy. Your counsellor understands that the building of trust takes time, and the pace of the process is client lead.

Connected Co requires 2 business days’ notice for all cancellations. Business days are Monday through Thursday, 8:00 am to 6:00 pm, and Fridays 8:00 am to 12:00 pm. This policy is in place to allow us the required time to notify someone on the waitlist of appointment availability. Clients will be notified in writing about all late cancellations and missed appointments. Clients will be charged the full fee of service for late cancellations and missed appointments.

The number of sessions that you will need depends on your goals and your unique situation. Some clients require only a few sessions to gain some tools and insight, while others attend for months or longer as they appreciate having the ongoing support in their lives.

Many extended health benefit programs will cover the cost of counselling with a Registered Psychotherapist. Please check with your insurance provider before booking your session.

Additionally, services provided by a Registered Psychotherapist are tax deductible as a medical expense.

As for billing, we do not bill insurance companies directly. After we receive payment, we provide you with a receipt that has all the required information for you to submit the session to your insurance company.

For Family Mediation and Collaborative Practice, please contact your insurance provider to determine if these services are covered.

Absolutely! We offer a complimentary 15 minute consultation so that you can feel confident and comfortable before your first therapy session begins.